#MANUAL ZOIPER CODE#

If you do not hear the audio test, you'll need to troubleshoot your audio device.

If you hear the audio test, click Yes when prompted.

You should hear the audio test being performed.

In the Speakers section, select the audio Device you’re using.

If you don’t hear any audio at this point, the audio device on your computer (such as a headset) may need to be configured in Zoiper. Please enter your agent number followed by the hash key (#)”

This means that the softphone call to the ContactNow service has been connected.Īt that time, you should hear “ Agent login. When you click Call on the ContactNow contact you created in Zoiper, you should then see the connection status Established with a call timer counting up. At this point, the agent is ready to receive or make calls on ContactNowīelow is a brief troubleshooting guide for audio issues when connecting Zoiper to ContactNow.įor further assistance with Zoiper, please contact Zoiper support, or navigate to the Zoiper Support Questions web site.If the ContactNow dialer isn’t visible at first, click on the gray bar at the bottom-right of the screen to expand it.

The view of the ContactNow “phone” will then change, and the agent will now be waiting at Idle or Available status (Awaiting Call), depending on settings the administrator has made.On successful login, the agent will hear the message “ Agent logged in!”.Type in the Passcode and then the pound key (#).Using your keyboard or mouse, type the Agent Number and then the pound key (#).From the Contacts tab, click Call in the contact that was created earlier

#MANUAL ZOIPER CODE#

If the timeout is reached or either code is incorrectly entered too many times, the call will be disconnected, and you must begin the login process again. Note: The ContactNow connection service provides about 45 seconds each to enter the Agent Number and Passcode. Step 3: Connect the Zoiper Softphone to the ContactNow Service Note the Agent Number and Passcode (they are the same number).Select Softphone and then click Connect.If this first appears as a small gray bar, click to expand it. On successful login to the web site, the ContactNow “phone” will appear in the bottom right of the screen, and will show Disconnected status.Step 2: Agent obtains their Agent Number and Passcode The agent logs in to the ContactNow web site using credentials supplied by their ContactNow administrator.In a web browser, the agent navigates to the ContactNow portal at.Step 1: Agent logs in to the ContactNow web portal Once Zoiper is properly configured, an assigned agent will need to perform the following steps to begin using the ContactNow service: The next step is to log in to ContactNow as an agent to begin taking or making calls. See below.Click on the contact to expand it and display the its options. The new contact will appear on the Contacts tab of Zoiper main window.It is recommended to use the domain name above, but if this experiences issues, try using the IP address 8.28.1.236, instead.In the Phone / URI field, enter the domain name:.In both Account fields, click on the dropdown arrow and select the Account you created earlier.In Work Phone, enter the number: 3851000.In the same window, click on the Phone numbers tab.This name will appear in your Zoiper Contacts list. In the Display as field of Personal Information, enter a name for your new contact.Click Add to Manually add other contacts.From the Contact tab, click Add at the bottom of the screen.Now that you’ve created an account, you must create a contact and assign it to the account to connect to the ContactNow service. If you are getting a SIP 403 - Forbidden error message after this point, please click here to follow the steps to clear this. When you receive confirmation that your new account has been added, click Close to finish adding your account.Wait for a few seconds while Zoiper tests the connection to ContactNow using the information you provided above.Enter a recognizable label for the Account name, and click Next.Below is an example of US Credentials used. Enter the following Credentials information exactly as it appears below, and click Next.in Account type, select SIP and click Next.First, run the Zoiper application, then click Settings and select Create a new account.This Zoiper account is just a collection of specific settings that authorize Zoiper to connect to the ContactNow service. The first step in configuring Zoiper is to create an account.

Manual zoiper